Cebu pacific how you seriously tested my patience.

I am basically one of those people whose tolerance to queue and waiting does not meet the proper level of patience, and I usually lost it, if not  gone berserk but trying to be discreet , I just cry myself and pray that the ground open up, eat those shit that is causing so much trouble.

So anyway I don't want to rant out, I don't like ranting, but maybe, if you'll allow me to convince myself that everything I went through over a phone conversation with Cebu pacific customer service was just a mere coincident that they must have a long phone queue too, of maybe inquiries and some people like me that's taking their time. And the fact that their service was just another issue they need to fix, you know, the delays, the flight delays that unforgiving and unbearable excuses.

I started calling Cebu pacific at exactly 4:19 pm, I didn't bother putting the phone down for a chance of being entertained, but took them 1 hour  and 30 minutes to be exact to answer the damn phone, I don't know why its taking them that long, but I thought that maybe they have insufficient  employee, who knows.

I was finally able to get someone, who soundly bored and maybe just woke up. I told her my concern, I really just wanted to be specific and I don't need any of her explanation, I need my flight which was cancelled due to Typhoon Ruby to be reschedule as early as by the end of the week, which just 3 days ahead.

She said she need to put me on hold for 3 minutes to check some details, I said yes but guess what, It was not just for 3 minutes, for someone who has been patiently waiting just to be answered, I took that fine. After about praying that the ground open and eat her alive, she miraculously get the phone and was telling me she need another 3 minutes for the details to be forwarded to her manager or something, I was prepared to yell and swear on her but maybe profanity will give her the right to drop my call and continue her sleep. So I manage to calm myself and told her to do whatever she needs to do just so we can continue with our lives.

Oh and she never fails to remind me to listen to the voice message while I'm waiting for her ass to return, Well after about 25 minutes, she continues her supposedly job and finally inform me that everything is settled and that my flight is rescheduled. I was done with the torture phone call at 6:15 pm. Imagine my torment, I can now continue to live peacefully.

Why does it have to take 2 hours for my flight to be reschedule when it was not my fault, its not their fault either but shouldn't they be prepared for a long calls, numerous complain, and rescheduling due to recent catastrophe? I think they need to exert an additional effort and sensitivity to their customers concern. I'm just not referring to the unfortunate call but also to the unreliable flight, I have been flying a couple of times in Cebu pacific and I do not remember a time that I was able to be on an schedule flight, I was never late, I have been religiously following the 2 hours boarding and Cebu Pacific never fails to disappoint me. I know the fact that I am no important person to them or to my country but I am a paying citizen, maybe I just need to see changes to this kind of service.

And maybe, because I am loyal customer, I don't want to see them fail on this, I don't want them losing their patronizer. I am no celebrity, nor politician that my opinion counts, just trying to hold onto them. I will believe in you Cebu pacific just because.